Shipping Policy
Last Updated: 12-12-2025
This Shipping Policy applies to all purchases made through DoogeHiFi (the “Brand”), owned and operated by AADS AUDIO PVT LTD (“Company”, “we”, “us”, “our”).By placing an order on https://www.doogehifi.com (“Website”), you agree to the terms below. These terms help both parties understand and agree upon expectations for shipping, delivery, and related services.
1. General
All orders are subject to stock availability. We maintain accurate inventory on our Website; however, discrepancies may occur.If an item is out of stock at the time of purchase, we will:Ship the available items, and
Contact you to choose between waiting for restocking or receiving a refund for the unavailable item.
Ship the available items, and
Contact you to choose between waiting for restocking or receiving a refund for the unavailable item.
2. Shipping Costs
Shipping costs are calculated during checkout based on:
Weight
Dimensions
Delivery location
The shipping amount shown at checkout is the final shipping cost charged to the customer.
Shipping costs are calculated during checkout based on:
Weight
Dimensions
Delivery location
The shipping amount shown at checkout is the final shipping cost charged to the customer.
3. Returns
3.1 Returns Due to Change of Mind
Change-of-mind returns are accepted only if the order has not been dispatched.Once the order is dispatched, the sale becomes final for this reason.If cancellation is approved before dispatch:
A refund will be issued (excluding any payment gateway charges).
Shipping fees are non-refundable.
If cancellation is approved before dispatch:
A refund will be issued (excluding any payment gateway charges).
Shipping fees are non-refundable.
3.2 Warranty Returns
We honor valid warranty claims submitted within 15 days of receiving your item.
Process:
Customer pays the return shipping initially.
Upon approval, we will reimburse the return shipping cost.
Warranty processing takes up to 7 business days after the product is received.
If the claim is approved, you may choose:
A refund to the original payment method
Store credit
A replacement (subject to availability)
We honor valid warranty claims submitted within 15 days of receiving your item.
Process:
Customer pays the return shipping initially.
Upon approval, we will reimburse the return shipping cost.
Warranty processing takes up to 7 business days after the product is received.
If the claim is approved, you may choose:
A refund to the original payment method
Store credit
A replacement (subject to availability)
4. Delivery Terms
4.1 Domestic Shipping (Within India)
Typical delivery time: 7–10 business days
Typical delivery time: 7–10 business days
4.2 International Shipping
Typical delivery time: 7–22 business days, depending on destination and courier.
Typical delivery time: 7–22 business days, depending on destination and courier.
4.3 Dispatch Time
Orders are dispatched within 2 business days after payment confirmation.Our warehouse operates Monday–Friday, excluding national holidays.
4.4 Change of Delivery Address
Delivery address changes can be made only before the order is dispatched.
Delivery address changes can be made only before the order is dispatched.
4.5 P.O. Box Shipping
We ship to P.O. Box addresses where postal services permit it.
We ship to P.O. Box addresses where postal services permit it.
4.6 Items Out of Stock
If an item becomes unavailable after placing your order:
We will hold the order until the item restocks, OR
You may request a refund for the unavailable item.
If an item becomes unavailable after placing your order:
We will hold the order until the item restocks, OR
You may request a refund for the unavailable item.
4.7 Delivery Time Exceeded
If delivery exceeds the estimated timeframe, please contact us for investigation.
If delivery exceeds the estimated timeframe, please contact us for investigation.
5. Tracking Notifications
Once your order is dispatched, you will receive an email with the tracking number and link to monitor your shipment.
Once your order is dispatched, you will receive an email with the tracking number and link to monitor your shipment.
6. Parcels Damaged in Transit
If your parcel is visibly damaged:
- Reject the delivery, if possible, and notify us immediately.If delivered in your absence:
Contact us with photos and details so we can assist.
If your parcel is visibly damaged:
- Reject the delivery, if possible, and notify us immediately.If delivered in your absence:
Contact us with photos and details so we can assist.
7. Duties & Taxes
7.1 Domestic (India)
Prices on the Website include GST where applicable.
Prices on the Website include GST where applicable.
7.2 International
International customers may be responsible for:
Import duties
Customs fees
Local taxes
These charges vary by country and are the customer’s responsibility unless explicitly stated otherwise.
International customers may be responsible for:
Import duties
Customs fees
Local taxes
These charges vary by country and are the customer’s responsibility unless explicitly stated otherwise.
8. Order Cancellations
Orders may be cancelled only before dispatch.After dispatch, cancellations are not possible.For post-delivery issues, please refer to our Return & Warranty Policy.
9. Insurance
9.1 Damaged Parcels
A refund or replacement will be issued after the courier completes their investigation.
A refund or replacement will be issued after the courier completes their investigation.
9.2 Lost Parcels
If a parcel is confirmed lost, we will issue a refund or replacement.
If a parcel is confirmed lost, we will issue a refund or replacement.
